Last Updated: June 1st, 2024
Velara Care Privacy Policy
Velara Care, LLC (“Velara Care,” “we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website at www.velaracare.com or use our services. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Personal Information: We collect personal information you voluntarily provide, such as your name, address, email, phone number, and payment information when you make a purchase, submit inquiries, or sign up for services.
- Consent for SMS Messages: When you opt-in to receive SMS/text messages (via an opt-in checkbox on our contact form), we collect your phone number. By opting in, you consent to receive SMS messages regarding updates, promotions, and other information. You may opt out at any time by replying “STOP” to any message or contacting us.
- Device and Usage Information: We automatically collect information about your device, browser, IP address, and interactions with our website through cookies, pixels, and similar technologies.
2. How We Use Your Information
- To process warranty claims and returns, ensuring compliance with applicable laws and regulations.
- To provide, improve, and maintain our products, services, and website.
- To process transactions, fulfill orders, and provide customer support.
- To send you marketing communications, including SMS messages, if you have provided explicit consent.
- To personalize your experience and provide tailored content.
- To comply with legal obligations or enforce our Terms & Conditions.
3. Sharing Your Information
We do not sell, rent, or trade your personal information for marketing purposes. Your information may be shared only under the following circumstances:
- Service Providers: We share information with third-party providers who assist with payment processing, order fulfillment, and website hosting, bound by confidentiality agreements.
- Legal Compliance: If required by law, court order, or government request, or to protect the rights, safety, or property of Velara Care or others.
4. Data Security
We employ industry-standard measures, such as encryption and firewalls, to protect your personal information. While no system is entirely secure, we work diligently to maintain the integrity of our systems.
5. Cookies and Tracking Technologies
Our website uses cookies to analyze traffic, personalize your experience, and improve site performance. You can disable cookies through your browser settings, though some features may be limited.
6. Your Rights
- Warranty Information: If you purchase or rent equipment from us, your personal information may be used to notify you of warranty coverage, updates, and related communications.
- Access and Correction: You may request access to or correction of your personal data.
- Opt-Out: You may opt out of marketing communications, including SMS messages, at any time.
7. Children’s Privacy
Our website and services are not directed at children under 13. We do not knowingly collect or store information from children. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.
8. Updates to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
9. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
Email: info@velaracare.com
Address: 3901 E Plano Pkwy, Suite A44, Plano, TX 75074
