Last Updated: June 1st, 2024
Velara Care Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of Velara Care LLC’s website (www.velaracare.com) and the products and services we offer. By accessing or using our website, you accept and agree to these Terms.
1. Eligibility
You must be at least 18 years old to use this website. By accessing our site, you represent that you meet this age requirement.
2. Use of Our Website
You agree to use our website only for lawful purposes and in compliance with these Terms. You may not:
- Engage in fraudulent activity or impersonate another person.
- Disrupt or interfere with the security or performance of the website.
- Use automated means (bots, scrapers, etc.) to access our services.
3. Products and Services
- Availability: All products and services are subject to availability and may be modified or discontinued without notice.
- Orders: We reserve the right to reject or cancel any order.
- Compliance: Products are intended for lawful use only.
4. Intellectual Property
All content on this website, including text, graphics, images, logos, and trademarks, is the property of Velara Care LLC or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or exploit our content without explicit written consent.
5. User Accounts
When creating an account, you agree to:
- Provide accurate and complete information.
- Safeguard your account credentials.
- Accept responsibility for all activities conducted under your account.
6. Payment and Pricing
- Payment Methods: We accept checks, wire transfers, ACH, debit cards, and credit cards for purchases.
- Pricing: Prices are subject to change without prior notice. We are not liable for typographical errors in pricing or product descriptions.
7. Warranty and Return Policy
- Warranty Coverage: All products sold by Velara Care LLC include a three-year warranty unless explicitly noted otherwise. This warranty period begins when the order physically leaves our facility. The warranty does not cover damages resulting from user abuse or physical damage.
- Return Policy: Velara Care LLC accepts returns for substandard or damaged items at no charge. Returns must be initiated within 7 days of delivery by calling 469-916-1566. Purchasers are responsible for ensuring that returned items comply with the terms outlined in our warranty policy.
8. Shipping Policy
- Shipping Costs: For new purchases, Velara Care LLC covers the shipping or delivery costs. If mailed, tracking information will be shared with the patient. If delivered in person, the patient will be contacted ahead of time to schedule delivery.
- Delivery: All shipments are EXW (Ex Works) from our facility at 3901 E Plano Parkway, STE A44, Plano, TX 75074. Risk of loss passes to the customer upon delivery to the carrier.
9. SMS/Text Communication Consent
By providing your phone number and opting into SMS/text messages, you consent to receive messages from Velara Care LLC regarding orders, promotions, and updates. You can opt out at any time by replying “STOP” to any text message. We will not share your phone number with third parties for marketing purposes.
10. Limitation of Liability
To the fullest extent permitted by law, Velara Care LLC disclaims liability for:
- Indirect, incidental, or consequential damages.
- Loss of data or profits arising from your use of our website or services.
11. Warranty Disclaimer
Velara Care LLC provides warranties as stated in the Warranty and Return Policy section. All other warranties, whether express or implied, are disclaimed to the fullest extent permitted by law, except where explicitly required by applicable regulations.
12. Third-Party Links
Our website may include links to external sites. Velara Care LLC is not responsible for the content or privacy practices of these sites.
13. Termination
We may suspend or terminate your access to our website or services for any violation of these Terms or applicable law.
14. Governing Law
These Terms are governed by the laws of the State of Texas without regard to its conflict of law principles.
15. Changes to Terms
We reserve the right to update these Terms at any time. Updated Terms will be posted on this page with the effective date.
16. Contact Us
For questions about these Terms & Conditions, contact us at:
Phone: 469-916-1566
Email: info@velaracare.com
Address: 3901 E Plano Pkwy, Suite A44, Plano, TX 75074
