If your oxygen concentrator is malfunctioning, you may feel anxious about how long it will take to get it repaired and back to working order. At Velara Care, we make the repair process as seamless and efficient as possible. Here’s what to expect when you send in your oxygen equipment for repair.
Step 1: Initial Diagnosis: The first step in the repair process is a thorough diagnostic test. This helps us identify the root cause of the problem, whether it’s a mechanical failure, a clogged filter, or an issue with the compressor. Once we have a clear understanding of the problem, we’ll provide you with an estimate of the repair cost and turnaround time.
Step 2: Replacement of Parts: Once the issue is diagnosed, our certified technicians will replace any faulty parts with high-quality, manufacturer-approved components. Whether it’s a compressor, filter, or tubing, we only use parts that meet industry standards to ensure the longevity of your equipment.
Step 3: Quality Assurance Testing: Before your equipment is returned, it goes through rigorous quality assurance testing. We check for proper oxygen flow, alarm functionality, and overall device performance to make sure everything is working perfectly.
Step 4: Return and Support: Once the repair is complete, your oxygen concentrator is returned to you along with detailed information on what repairs were done and how to maintain your device going forward. We also provide ongoing support should you have any follow-up questions.
Conclusion: The repair process at Velara Care is designed to be quick, reliable, and stress-free. We understand how important your oxygen equipment is to your health, and we prioritize getting it back to you in top condition as soon as possible.
